Software that brings more clients into your jewelry store.
Capture website inquiries, text clients about repairs and appointments, and turn great experiences into more 5-star Google reviews.
A jewelry-specific alternative to Podium.
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Sarah M.
Web Chat • Now
Hi! I'm looking for a 2ct round diamond engagement ring. Do you have any in stock? My budget is around $15k.
Repair Update Sent
James R. • Ring Sizing
Your ring sizing is complete and ready for pickup! We're open until 6pm today.
3 review requests sent today • 2 new 5-star reviews received
Generic SMB tools were never built for how jewelry stores actually sell.
Jewelry retail is different. Purchases are highly considered, trust is essential, and many of the most valuable conversations happen before a client ever walks into the store.
- Engagement ring inquiries
- Repair updates
- Consultation scheduling
- Post-purchase follow-ups
- Review generation
Everything you need to grow your jewelry business
Built for the unique way jewelry stores build relationships and close sales.
Capture every high-intent inquiry
Never miss an engagement ring or custom design lead. Respond instantly to website visitors looking to make significant purchases.
Deliver a white-glove client experience
Communicate professionally and personally with every client, matching the premium experience they expect from a fine jeweler.
Generate more 5-star reviews
Automatically request reviews at the perfect moment—after a successful purchase, repair pickup, or positive interaction.
Convert more conversations into store visits
Turn online inquiries into in-person appointments with streamlined scheduling and follow-up messaging.
Jewelry-specific workflows for every client touchpoint
From first inquiry to lifetime loyalty, connect with clients at every stage.
Engagement ring inquiries
Respond instantly to couples shopping for the perfect ring with personalized, consultative messaging.
Custom design consultations
Guide clients through the custom design process with scheduled check-ins and design updates.
Repair status updates
Keep clients informed about their repair progress without constant phone calls or manual texts.
Appointment reminders
Reduce no-shows with automated appointment confirmations and reminders via text.
Post-purchase review requests
Turn happy clients into public advocates with perfectly timed review requests.
VIP and repeat client follow-up
Nurture your best relationships with personalized follow-ups for anniversaries and special occasions.
Powerful features, simple to use
Everything you need to manage client communication, built for jewelers.
Unified Inbox
Manage all client conversations in one place—web chat, SMS, and more.
Website Chat
Capture leads directly from your website with an elegant, on-brand chat widget.
SMS Messaging
Text clients directly from your business number with professional templates.
Review Automation
Automatically request and monitor Google reviews from happy clients.
Lead Routing
Route inquiries to the right team member based on product type or location.
Simple Setup
Get started in minutes with guided onboarding designed for jewelry stores.
Why jewelry stores switch from Podium
See how a jewelry-specific solution compares to generic SMB tools.
Podium
Generic SMB platform
- Target Market
Built for every SMB
- Pricing
Expensive and overbuilt
- Workflows
Generic workflows
- Positioning
Designed for many industries
- Contracts
Often requires long contracts
GemConcierge
Built for jewelers
- Target Market
Built specifically for jewelers
- Pricing
Focused and lower-cost
- Workflows
Jewelry-specific communication
- Positioning
Designed for high-trust luxury retail
- Contracts
Simple month-to-month pricing
“GemConcierge completely changed how we communicate with clients. Engagement ring inquiries get answered instantly, repair updates are effortless, and our Google reviews doubled in just a few months.”
David Mitchell, Owner — Mitchell Fine Jewelry
More trust. Faster responses. Better client experience. More revenue.
When jewelry stores communicate faster and more professionally, more website inquiries turn into appointments, more repairs turn into repeat business, and more happy clients turn into public reviews.
More trust
Build deeper relationships with professional, timely communication
Faster responses
Reply to inquiries in seconds, not hours or days
Better experience
Deliver the white-glove service your clients expect
More revenue
Convert more leads and generate more repeat business
Pricing for independent jewelry stores
Replace expensive generic messaging software with a platform designed specifically for independent jewelers.
Most jewelry stores switching from Podium save $250–$500 per month.
- Website chat widget
- Unified messaging inbox
- Review request automation
- Basic lead capture
- 1 user seat
- 500 SMS messages included
- Email support
- Simple setup
- Everything in Starter
- Automated review workflows
- Appointment confirmation texting
- Repair status updates
- Client contact profiles
- Lead response automation
- 3 user seats
- 1500 SMS messages included
- Priority support
- Everything in Growth
- Multiple locations
- Team messaging permissions
- Advanced automation workflows
- Analytics dashboard
- Unlimited users
- 4000 SMS messages included
- Dedicated onboarding support
All plans include website chat, SMS messaging, and automated review requests. No contracts. Cancel anytime. Additional SMS billed at cost.
See how GemConcierge could replace Podium for your jewelry establishment
Book a quick walkthrough to see how jewelry-specific messaging, review automation, and website chat can help your store capture more inquiries and generate more 5-star reviews.